My Career Summary

Highlights 

16 years of progressive professional HR experience, with 9 years of strategic and operational HR involvement, demonstrating success in supporting groups of 2000+ employees at multiple organizational levels, with an annual portfolio of $100 – $200M.
Strength in the identification of system strengths, gaps, and improvement opportunities, and shaping and communicating policies.
Competent in change management, risk assessment (measurement), risk matrix, and definition of risk priorities affecting the strategy.
Efficient collaborator and successful in supporting senior management, while building trusted relationships.
Excellent leadership skills including capacity-building, coaching, mentoring, and delivery of individual and group training.
Broad experience in employment law.
Experienced in compensation, organizational planning, organization development, employee relations, and learning and development.
Ability to work, manage, and meet deadlines in a high volume environment.

 SKILLS

Leadership Employee relations Recruiting, shortlisting, and onboarding
Ethical conduct Change management Risk management
Critical evaluation Consultation Cultural effectiveness
Financial analysis Effective written and verbal communications Learning and development
Quality management systems Health and safety management systems Environmental Management Systems

 PROFESSIONAL EXPERIENCE

AMANA Qatar Contracting (Doha, Qatar), 2008–2017, Personnel and Administration Manager  

A proven track record of Human Resources and Administration functions improvement.
Developed and effectively implemented a systematized Human Resources Management Module, covering areas of compensation and benefits, conditions of employment, and talent management by delegating coaching, systemizing functions (procedures, flow charts, responsibilities, etc…), and identifying improvement opportunities, and market trends, while driven by distinguished ethical practices and  loyalty.
Developed, and installed Human Resources procedures, instructions, and strategies utilizing business cases, objectives, and performance indicators including KPIs, SWOT, PDCA, and various other metrics, while identifying performance improvement opportunities and lessons learned.
Effectively managed recruitment and selection, onboarding, and shortlisting.
Established job descriptions, career path, occupations grades, and pay structures.
Flourished performance evaluation programs, assuring healthy system input and outputs.
Designed and implemented a high-end Human resources Information System (HRIS) modules, assuring efficiency of company document control and communication systems and enhanced information flow.
Architecture and implementation of career path, job profile summaries, and internal L&D modules.
Adequately handled employee relations towards a productive and safe working environment.
Supervised administration, facilities management, insurance plans, transportation, telecommunications, contracts, etc…, while observing cost drivers to reduce administration costs.
Enhanced legal compliance towards HR and administration functions, presented the company in ministries and governmental departments and coordinated with internal and external legal consultants.
Controlled a dynamic validity of the company identity documents (Commercial License / Registration, Company ID, Visa Approvals etc…), and various stakeholders.
Directed the improvement of Information flow, communication processes, workflows, departmental and company organization charts, and responsibilities – actions matrixes.
Secured and maintained certification towards ISO 9001, ISO 14001, and OHSAS 18001.


Mapco Inc. (Doha, Qatar), 2004–2008, Quality and Training Manager / Management Representative

Created job descriptions, competencies matrixes, and organizational charts.
Established and implemented employees’ performance evaluation process.
Led the company to achieve ISO 9001 and OHSAS 18001 certifications, and continued surveillance in the capacity of Management Representative, and maintained various professional registrations, including CQI, NFPA, and ASTM.
Initiated and designed an efficient coded document control system, assuring documents protection and retrieval, and defined retention and ownership.
Structured and assured proper implementation of stores management system.
Managed and planned learning and development processes.
Validation of departmental objectives towards strategy, and enhanced policies/ objectives/ procedures communication.
Maintained company identity resources, including; pre-qualification manuals, website, and formats.
Delivered individual and group training sessions to raise change awareness whenever required.
Established external customers’ satisfaction survey, and suppliers- sub contractor evaluation.
Collaborated with various organizational functions to establish and implement operational procedures.
Responsible towards management systems internal audits planning and conduct, management of noncompliance, identification of root causes, and analysis of management systems performance.
Coordinated with and answered 2nd and 3rd audit parties, and other stakeholders’ requirements.
Carried out occupational health and safety hazard identification and risk assessment in line with standard requirements.

 Al-Mumtaz Textile Factory (Irbid, Jordan) 2001 – 2004, Administrator / Logistics Coordinator

Handled shipping/clearance agencies.
Secure approvals of governmental customs department, and prepared documentation to avail taxes waivers.
Contributed to production units costing, and stores management.
Participated in payroll administration.
Kept the employees’ files.
Suppliers’ payables.

 Education

Bachelor’s degree in Administrative Sciences with a Major in Accounting, Al Yarmouk University – Irbid, Jordan, June 2000

Accreditations

FCMI – Fellow Member of the CMI – Society of Chartered Management Institute / UK
Assoc CIPD – Associate Member of the CIPD – Chartered Institute of Personnel and Development / UK
SHRM Member –  Member of SHRM the Society for Human Resources Management / USA
ACQI – Associate Member of the CQI – Chartered Quality Institute / UK
Certified Lead Auditor to Quality Management Systems (ISO 9001)
Certified Lead Auditor to Occupational Health and Safety Management Systems (OHSAS 18001)

ARTICLES

Unethical recruitment samples modern slavery

Office Ergonomics

Virtual Meeting – Assign Roles

Back Injury

Communication supports factual approach, mutual relationships, and customers focus

 

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